Holborn Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Holborn Storage provides storage-related services in the United Kingdom. By making a booking, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any order. These terms are written to be clear and practical, and they apply to all customers unless we agree otherwise in writing.

In these terms, references to “we”, “us” and “our” mean Holborn Storage, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. The word goods includes items, possessions, materials, documents, equipment, and any other property stored or handled as part of the service. The terms below may be updated from time to time, and the version in force at the time of booking will normally apply to your contract unless mandatory law requires otherwise.

These terms cover the booking process, payments, cancellations, liability, waste regulations, and governing law. They are intended to protect both parties and ensure that the storage service operates safely, lawfully, and efficiently. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

1. Booking Process

To begin a booking, you must provide accurate and complete information about yourself, the goods to be stored, the preferred service dates, and any special handling requirements. We may request identification, proof of address, or other verification documents before accepting a booking. This helps us confirm identity, manage risk, and comply with legal and operational requirements. A booking is only confirmed when we have accepted it and, where applicable, received the required payment or deposit.

We reserve the right to decline any booking at our discretion, including where the goods are unsuitable for storage, the requested service is unavailable, or the information provided is incomplete or inconsistent. Storage service bookings are subject to availability, and any quotation given before confirmation is not a binding offer unless expressly stated. If the goods, volume, or circumstances differ materially from what you described during the booking process, we may revise the price, alter the service arrangement, or refuse to proceed.

It is your responsibility to ensure that the goods are properly packed, labelled where necessary, and suitable for storage. Unless we have expressly agreed to pack, inspect, or handle items on your behalf, you remain responsible for their condition, packaging, and security prior to handover. We may refuse items that are unsafe, improperly declared, or likely to cause damage, contamination, or regulatory issues.

2. Access, Delivery, and Collection

Where the service includes delivery to storage, collection from storage, or other transport assistance, you must ensure that access is safe and that any instructions given are accurate. You must provide timely notice of any change in collection or delivery arrangements. Delays caused by incorrect instructions, unavailable access, or your failure to be ready may result in additional charges.

If you request access to stored goods, we may require prior notice and verification of identity before permitting entry or release. Access may be restricted for safety, operational, or legal reasons. We may also limit access where goods have not been fully paid for, where a dispute exists, or where access would compromise the security of other stored items. In some cases, we may need to supervise access or require that access takes place during specified hours.

If we deliver or collect goods on your behalf, you must ensure that someone authorised to act for you is present to accept delivery or release. Any person who appears to be authorised and who takes possession of the goods will be treated as acting on your instructions unless we have prior written notice to the contrary.

3. Payments, Fees, and Price Changes

You agree to pay all fees, charges, taxes, and any additional amounts due under the service arrangement in accordance with the invoice or booking confirmation. Unless otherwise stated, fees are payable in advance. We may also require a deposit, administration fee, or other upfront payment before starting the service. Failure to pay on time may result in suspension of access, refusal to release goods, or termination of the contract, subject to applicable law.

Where the service is ongoing, we may review and adjust prices periodically to reflect changes in operating costs, insurance costs, labour, materials, transport, or regulatory requirements. Any price change will normally take effect on the date stated in the notice or, where no notice period is specified, on the next billing cycle where lawful. If you do not agree to a proposed increase, you may be entitled to end the service in accordance with the cancellation provisions, provided all outstanding sums are paid.

All amounts are stated exclusive of VAT unless expressly stated otherwise. If VAT or any other tax is chargeable, you must pay it in addition to the stated fees. Late payments may incur reasonable administrative charges, interest, or both, where permitted by law. We may also recover costs reasonably incurred in collecting overdue amounts, including storage retention costs, legal fees, and any fees arising from enforcement steps.

4. Cancellations and Termination

You may cancel a booking before the service begins by giving notice in accordance with your booking confirmation or, if no specific notice period is stated, within a reasonable time before the agreed start date. Cancellation rights may differ depending on whether the contract was made online, by phone, or in person, and whether the service has already started. Any refundable amounts will be handled according to the agreed cancellation terms and applicable consumer law.

Once the storage service has commenced, charges may remain due for the period during which the service was available to you, even if you no longer wish to use it. If you request early termination, you must remove your goods and settle all outstanding balances before the end date agreed with us. We may also terminate the service immediately or on notice if you breach these terms, fail to pay, provide false information, store prohibited items, or act in a way that creates risk, damage, or legal exposure.

On termination, you must collect your goods promptly. If you fail to do so, we may continue to charge storage and related fees and, where lawful, take steps to dispose of, sell, or otherwise deal with the goods after giving any required notice. Any exercise of these rights will be subject to your legal rights and any applicable statutory procedures.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the service, but we do not guarantee that goods will be free from loss or damage in all circumstances. Our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct, and only to the extent permitted by law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational loss, except where such exclusion is prohibited by law.

You are responsible for ensuring that any goods placed into storage are suitable for storage and appropriately insured. Unless we have expressly agreed in writing to provide insurance on your behalf, you remain responsible for arranging adequate cover for the full replacement value of the goods. Any insurance arranged by us, if available, will be subject to separate terms, exclusions, excesses, and claim procedures. You should check whether valuable, fragile, perishable, or irreplaceable items require special treatment or additional cover.

We are not responsible for loss or damage arising from inherent vice, defective packaging, moth, mould, rust, decay, infestation, temperature variation, atmospheric conditions, or the nature of the goods themselves, except where caused by our negligence. We also do not accept liability for losses caused by events beyond our reasonable control, including fire, flood, theft by third parties, power failure, industrial action, civil unrest, or acts of nature, provided we have taken reasonable precautions in the circumstances.

6. Customer Responsibilities and Prohibited Items

You must not store, deliver, or ask us to handle any item that is illegal, hazardous, stolen, unlicensed, contaminated, or otherwise unsuitable for storage. Prohibited items include, without limitation, explosives, firearms, ammunition, flammable liquids, toxic substances, live animals, food likely to perish, waste for disposal, and any goods that require special permits unless we have expressly agreed in writing and all legal requirements are met. We may inspect or refuse goods where we reasonably suspect a breach of these conditions.

You must ensure that all goods are lawfully owned by you or that you have the authority to store them. You must not use the service for any unlawful purpose or in a manner that could harm persons, property, the environment, or our business. If prohibited or undeclared items are discovered, we may remove, quarantine, report, or dispose of them as required by law, and you will be responsible for all related losses, costs, and penalties to the extent permitted by law.

We may require you to provide accurate descriptions, safety information, or declarations regarding the contents of stored goods. Failure to disclose relevant information may invalidate claims and may entitle us to suspend the service or end the agreement immediately. You must also notify us promptly of any change that could affect safety, compliance, or handling, including damage, contamination, or a need for special precautions.

7. Waste Regulations and Environmental Compliance

Where any goods, packaging, debris, or items are left behind, damaged, contaminated, or no longer required, they may be treated as waste only if the law allows and the circumstances justify it. You must not use the service as a means of unlawful dumping or disposal. Any waste-related activity must comply with applicable UK waste laws, environmental rules, and duty-of-care obligations. We may refuse to accept waste materials or items that appear to be waste rather than storage goods.

If you ask us to remove, dispose of, or recycle items, you must provide accurate information about the nature of those items, especially if they may be hazardous, electrical, clinical, or recyclable in a regulated category. Additional charges may apply for sorting, segregation, transport, treatment, or lawful disposal. You remain responsible for any misdescription, contamination, or breach of environmental law arising from the goods or instructions you provide.

Where we handle waste or arrange disposal, we may need to follow documentation, transfer note, and record-keeping requirements. You agree to cooperate with reasonable requests for information and to retain evidence of lawful ownership or disposal where needed. We reserve the right to suspend services if we believe that continued handling would create an environmental risk or expose us to regulatory liability.

8. Damage, Claims, and Complaints

If you believe that goods have been lost or damaged while under our care, you must notify us as soon as reasonably possible and in any event within the time period stated in your service documents, or within a reasonable time if no period is stated. You must give full details of the claim, including evidence of ownership, value, condition, and the nature of the loss or damage. Failure to report promptly may affect our ability to investigate and may limit any recovery available.

We may inspect the goods, request supporting documents, and assess the circumstances before deciding whether any liability is accepted. Any remedy may be limited to repair, replacement, or reasonable compensation, subject to the liability limits in these terms and the applicable law. We will not be responsible for claims unsupported by credible evidence or where you have not taken reasonable steps to mitigate loss.

Nothing in these terms limits or excludes liability where such limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted. If a dispute arises, the parties should first seek to resolve it in good faith before commencing formal proceedings.

9. General Legal Provisions

We may assign, transfer, or subcontract any part of the service where reasonably necessary, provided this does not materially reduce your rights under the contract. You may not transfer your rights or obligations without our written consent. No delay or failure by us to enforce any term will operate as a waiver of that term or any other term. Any waiver must be in writing and signed by an authorised representative.

These terms constitute the entire agreement between you and us in relation to the service and supersede any prior discussions, statements, or understandings, whether written or oral, except where expressly incorporated by reference. If a court or competent authority finds any provision invalid or unenforceable, that provision will be severed to the minimum extent necessary, and the remainder will continue in effect.

Governing law: These Service Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using the service, you confirm that you have read, understood, and agreed to these terms in full.