Storage Holborn Terms and Conditions
1. Introduction
These Terms and Conditions govern the provision of storage and related removal services by Storage Holborn to customers in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking or placing any goods into storage.
These terms apply to domestic and business customers unless expressly stated otherwise. Additional written agreements may be required for commercial, high value, or specialist items or services.
2. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company booking or using our services.
Services means any storage, removal, packing, transport, handling, or related services provided by Storage Holborn.
Goods means the items and property that you ask us to store, move, pack, or handle.
Contract means the agreement between you and Storage Holborn for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
3. Scope of Services
Storage Holborn provides storage facilities and associated removal and transport services to customers across the UK, including collection and delivery of items, short term and long term storage, and related handling services. The precise scope of services provided in any instance will be set out in our quotation and booking confirmation.
We reserve the right to refuse to provide services where it would be unsafe, unlawful, or impractical to do so, including where access is restricted, parking is not available, or goods are not suitable for storage or transport.
4. Booking Process
4.1 You may request a quotation for services by contacting us and providing accurate details of your requirements, including the nature and quantity of goods, access information, locations, and preferred dates.
4.2 Any quotation provided is an invitation to treat only and is not a binding offer. A contract is formed only when we issue a written booking confirmation or commence the services, whichever occurs first.
4.3 You are responsible for ensuring that all information you provide is complete and accurate. If your requirements change or if information you provided was incomplete or incorrect, we may adjust the quotation and charges accordingly or cancel the booking.
4.4 We may require a deposit or advance payment to secure a booking. Where required, your booking is not confirmed until the deposit or advance payment is received in cleared funds.
4.5 Bookings are subject to availability. We do not guarantee specific dates or times until confirmed in writing. We may offer alternative dates or time windows if your preferred slot is not available.
5. Charges and Payment Terms
5.1 Charges for services are as stated in our quotation or booking confirmation. Unless otherwise stated, all amounts are quoted in pounds sterling and are exclusive of any applicable taxes, charges, tolls, congestion charges, or parking costs, which may be added to your invoice.
5.2 We may charge based on time, volume, weight, or a combination of these factors, together with any additional services such as packing, dismantling, reassembly, or stair carries.
5.3 Payment terms will be set out in your quotation or booking confirmation. Unless otherwise agreed in writing, payment is due as follows:
a. For removal and transport services, full payment is due no later than the day of service and before unloading or completion.
b. For storage services, payment for the first storage period is due in advance, and subsequent charges are payable in advance for each new storage period.
5.4 We accept standard UK payment methods as notified to you at the time of booking. You are responsible for any banking or transaction fees charged by your provider.
5.5 If you fail to pay any amount when due, we may charge interest on overdue sums at the statutory rate and may withhold or suspend services, including refusing to release stored goods, until all outstanding amounts are paid in full. We may also add reasonable administrative charges for late payment reminders and collection activities.
5.6 We may review and change our storage charges from time to time. Any change in recurring storage charges will be notified to you in advance and will take effect from the next storage period after the notice period specified in that notification.
6. Customer Responsibilities
6.1 You are responsible for obtaining and maintaining access to premises, including any necessary parking permissions, permits, or authorisations, and for ensuring that approach roads and access points are safe and suitable for our vehicles and staff.
6.2 You must ensure that goods are properly packed and prepared for storage or transport unless you have requested and paid for our packing services. Breakable or delicate items must be adequately protected.
6.3 You warrant that you are the owner of the goods, or that you have full authority from the owner to enter into the contract and to authorise us to handle and store the goods.
6.4 You must not store or present for transport any prohibited items, including hazardous, illegal, perishable, or environmentally harmful materials, as further detailed in the waste and prohibited goods section.
6.5 You must provide us with up to date contact details and notify us promptly of any change of address or contact information for the duration of the contract.
7. Cancellations, Amendments, and Delays
7.1 You may cancel or amend a booking by giving us written notice. Any applicable cancellation or amendment charges will be set out in your quotation or booking confirmation or otherwise notified to you.
7.2 Unless otherwise stated, the following cancellation fees may apply:
a. More than seven days before the scheduled service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.
b. Between seven and two days before the scheduled service date: up to 50 percent of the quoted service charge.
c. Less than two days before the scheduled service date or on the day of service: up to 100 percent of the quoted service charge.
7.3 If you are not ready, or if access is not available at the agreed time, waiting charges may apply, and we may rearrange the service where reasonably necessary. If we are unable to complete the service due to your act or omission, this may be treated as a cancellation and charged accordingly.
7.4 We may cancel or postpone services where affected by events beyond our reasonable control, including severe weather, road closures, accidents, strike action, or equipment failure. In such cases, we will seek to rearrange services as soon as reasonably practicable, but we will not be liable for consequential losses arising from delay or cancellation in such circumstances.
8. Storage Terms
8.1 Storage is provided on a periodic basis, typically monthly or as otherwise agreed in writing. Storage periods renew automatically unless terminated in accordance with these terms.
8.2 You must pay storage charges in advance. If storage charges are not paid when due, we may exercise a lien over the goods and may refuse access or release of goods until payment is made in full.
8.3 You are responsible for insuring the goods against loss or damage while in storage, unless we expressly agree in writing to provide insurance or extended liability cover. Our standard liability position is set out below.
8.4 Access to stored goods may be by appointment only and may be subject to reasonable access charges. You must provide proof of identity and authority before access is granted.
8.5 If you fail to pay storage charges or to collect your goods within a reasonable period after the end of the contract, we may, after giving reasonable notice, sell, dispose of, or otherwise deal with the goods in accordance with applicable law. Any proceeds of sale may be used to discharge outstanding charges and costs, with any surplus held for you.
9. Waste Regulations and Prohibited Items
9.1 We operate in accordance with relevant UK waste and environmental regulations. You must not use our services to dispose of waste unlawfully or to store or transport items in breach of statutory requirements.
9.2 The following items are strictly prohibited from storage or transport:
a. Hazardous, flammable, explosive, corrosive, or toxic substances.
b. Illegal goods, including stolen property, unlawful drugs, or items the possession of which is prohibited by law.
c. Perishable, decomposable, or vermin attracting goods, including food intended for consumption over an extended period, unless specifically agreed in writing.
d. Live animals, plants, or other living organisms.
e. Goods that are environmentally harmful or require specialist disposal, including certain electronic waste, chemicals, or contaminated materials, unless specifically agreed and handled under appropriate regulations.
9.3 You must not place general waste, fly tipped items, or unauthorised rubbish into our vehicles or storage facilities. Where we agree to remove waste or unwanted items, this will be subject to separate charges and must comply with applicable waste carriage and disposal rules.
9.4 If prohibited goods are discovered or suspected, we may remove, isolate, or dispose of them without notice and at your cost, and we may notify relevant authorities where required by law. You will be liable for any loss, damage, cost, or fine arising from your breach of this clause.
10. Liability and Risk
10.1 All services are provided with reasonable care and skill. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage arising from your failure to properly pack or protect goods, inherent defects or vulnerabilities in the goods, normal wear and tear, atmospheric or climatic conditions, or vermin, infestation, or mould unless caused by our negligence.
10.3 Unless a higher limit is expressly agreed in writing, our liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable cost of repair or replacement up to a capped amount per item or per consignment, as specified in your quotation or booking confirmation.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of use, loss of business, or loss of opportunity, even if such loss was foreseeable.
10.5 You must notify us in writing of any apparent loss or damage to goods as soon as reasonably practicable and in any event within a reasonable period after delivery or access to the goods. We may inspect the goods before any remedy is offered.
10.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
11. Insurance
11.1 You are strongly advised to ensure that your goods are adequately insured for their full replacement value at all times during collection, transport, and storage.
11.2 We may, where offered and agreed, arrange insurance or extended liability coverage as a separate service. Any such cover will be subject to the terms and conditions of the relevant policy or scheme, which will be made available to you where applicable.
11.3 Our standard liability limitations apply irrespective of whether you choose to arrange your own insurance or to rely solely on our limited liability.
12. Access, Security, and Conduct
12.1 We will take reasonable steps to maintain the security of our storage facilities, but we do not guarantee absolute security. The risk of theft or damage cannot be entirely eliminated.
12.2 You must comply with any site rules or instructions provided when visiting our facilities. We may refuse access to any person who behaves in a threatening, abusive, or unsafe manner.
12.3 You must not interfere with security systems, other customers goods, or the structure or fixtures of our facilities. Any damage caused by you or your representatives may be charged to you.
13. Termination
13.1 Either party may terminate an ongoing storage contract by giving written notice in accordance with any agreed notice period, typically not less than one storage period.
13.2 We may terminate the contract immediately if you commit a serious breach of these terms, fail to pay amounts due, bring prohibited items into our care, or use our services for unlawful purposes.
13.3 On termination, you must pay all outstanding charges and arrange prompt collection of your goods. If you do not do so, we may exercise our rights in respect of uncollected goods as described in these terms, including sale or disposal after notice.
14. Data Protection and Privacy
14.1 We will handle personal data in accordance with applicable UK data protection laws. We will use your information to provide services, manage your account, take payment, and comply with legal obligations.
14.2 We may share your information with trusted service providers where necessary to deliver services, such as payment processors or subcontracted transport providers, but will not sell your personal data.
15. Changes to These Terms
15.1 We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice, or our services. Updated terms will be published or otherwise made available and will apply to new bookings from the date specified.
15.2 For ongoing storage contracts, we will notify you of any material changes in advance. Continued use of our services after the effective date of the changes will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation are governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Storage Holborn, subject to any mandatory rights you may have as a consumer to bring proceedings in your local jurisdiction.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
17.2 No failure or delay by either party in exercising any right or remedy under these terms will constitute a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide services, provided that this does not reduce the level of protection afforded to you under these terms.
17.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Holborn in relation to the services, and supersede any prior understandings or representations, whether oral or written.
